Student Terms of Use

Service provider

The service is provided by Boston House Academy Ltd., carrying on business as Math House Academy (“we”, “us” and “our”). Our business mailing address is 3130 - 8888 Odlin Crescent, Richmond, BC V6X 3Z8, Canada. Our customer support email is administrative@mathhouseacademy.com.

Service notice

AI tutoring can contain mistakes. The AI Tutor is a learning aid, not an official examination service, a guaranteed answer key, a human teacher, or a guarantee of grades or admission. Nothing in these terms removes rights you have under applicable consumer or privacy law.

These terms apply to the free sample, student accounts and the support assistant. An adult account holder or the parent or legal guardian setting up a minor account must expressly agree to these terms. A minor learner is an authorized user and is not required to assume the personal payment obligations of an adult purchaser. School accounts require separate onboarding and an authorized school agreement.

1. What the service provides

Math House Academy is an all-AI K–12 math learning service. It provides the Math House AI Tutor: AI-generated explanations, hints and worked examples for school mathematics, a limited free sample on our home page, optional homework photo checks for subscribers, and a support assistant. Question banks and other products shown as “coming soon” are not part of the service yet and are not for sale.

Automated checks are intended to reduce errors but do not guarantee that any response is correct, up to date, suitable for your class, or identical to the expectations of an examination board. Discuss important or disputed answers with a teacher. Curriculum and contest references are for alignment or pedagogical context. Unless expressly stated, we are not endorsed by an examination board, curriculum authority, publisher, OpenAI or Microsoft.

2. Free sample, support assistant and fair use

Each visitor may ask the AI Tutor three free questions without an account, subject to the age and consent requirements in section 3. Available input options are displayed before use and may include text, a reviewed photograph or voice transcription. We may change, pause or end the free sample at any time, and it is limited by visitor, by network and by daily budget.

Do not try to get around these limits, send automated requests, probe or attack the service, or enter personal information about other people without authority.

The support assistant is an AI. It can answer questions about the service and open a support case for our team, but it cannot change your account or give legal advice. You may instead contact the human team through the support email above. Cancellation, refund and privacy requests are governed by the applicable policy and law, not solely by an automated response.

3. Students, parents and schools

A parent or legal guardian must complete account setup for a minor and authorize use of the service. In British Columbia the age of majority is 19; other jurisdictions may differ. An adult purchaser must personally accept the Terms of Sale and authorize payment. A payer who is not a parent or legal guardian cannot provide guardian authorization merely by paying.

Privacy consent is assessed separately from contractual capacity. We explain the relevant data practices in language appropriate to the learner. Where the learner cannot give meaningful privacy consent, consent must come from a person legally authorized to provide it. A birthday or checkbox alone does not establish informed consent or guardian authority.

Self-service registration is not available for students under 13. A parent or an appropriately authorized school must complete our guardian and privacy onboarding before an under-13 student is given access to the AI Tutor, free sample, support assistant, photograph processing or voice processing. A parent may contact the human team to start onboarding. Collection before consent is limited to what applicable law permits for that process.

Where U.S. COPPA or another child-privacy rule applies, the required notice and consent process must be completed before covered personal information is collected, used or disclosed, unless a specific legal exception applies. A completed administrative record is evidence of a process, not a substitute for performing it.

Schools must establish authority for their educational use and enter into a separate school agreement addressing access, permitted purposes, information handling and retention. School authorization does not authorize advertising, resale of student information or unrelated commercial uses.

4. Personal account use and academic honesty

Each student account is for the assigned learner. Do not share credentials, lend or resell access, impersonate another learner, use automation to consume the service, or submit work as your own when your school forbids that assistance. Do not use AI to obtain unauthorized help during a live graded test or examination. The tutor is designed to decline requests identified as seeking that assistance, but detection is not guaranteed.

A student account has one active sign-in session at a time. Signing in on a new device replaces the previous session. Material usage limits affecting a paid plan are disclosed before purchase. Operational rate limits are displayed when reached and must not be used to materially reduce the purchased service without an applicable contractual basis and remedy.

AI cannot reliably detect every instance of cheating or account sharing; these rules are not a promise of exam proctoring. We may restrict access where reasonably necessary to address verified misuse, a credible security threat or serious repeated violations. Where reasonable, we provide notice of the reason, an opportunity to respond and human review. Urgent protective restrictions may take effect first, with notice and review as soon as reasonably practicable.

Any cancellation or refund remains subject to the Terms of Sale and applicable law. Suspension does not automatically forfeit unused purchased credit. Notify our support team promptly if you suspect unauthorized access to an account.

5. Privacy and uploads

Read the Privacy and Cookie Notice before using AI. Azure receives the content needed to process a request, not the entire student account database. Known direct identifiers in text are filtered where supported, but filtering is not a guarantee of anonymity. Review uploaded work, crop out names, schools, student numbers, addresses and faces, and use the privacy controls. Do not upload third-party personal information without authority, and do not upload material you do not have the right to use.

Use photograph and voice features only after reviewing the relevant notice and permissions. Audio may contain identifying voices or background speech. These user precautions do not remove our responsibility to maintain appropriate privacy safeguards.

6. Purchases, changes and statutory rights

Paid subscriptions, renewal, cancellation and credit treatment are governed by the Terms of Sale and the order details accepted before payment. We may update teaching content and safety controls without materially reducing a promised paid service.

Changes to an existing subscription are governed by section 7 of the Terms of Sale. Other material changes to contractual obligations require express agreement unless applicable law permits a different process. A new version number or continued use alone does not establish consent where express agreement is required.

Changes to personal information practices are explained before a new purpose is implemented, and fresh consent is obtained where required. We record the applicable notice and consent version and date. We do not guarantee an examination mark, admission decision or educational outcome. This statement does not excuse misleading advertising, remove statutory remedies, or exclude liability that cannot lawfully be excluded.

7. Help, complaints and review

For account, guardian, content, accessibility, privacy, billing or refund questions, contact the human support team at the support email above. You may also use the blue chat bubble in the lower-right corner of the website, subject to the age and consent safeguards above. The assistant answers what it can and opens a case for our team when a person is needed.

Privacy requests may be sent directly to the Privacy Officer identified in the Privacy and Cookie Notice. We investigate reports and provide available correction, review or refund remedies according to the circumstances and applicable law. We provide a retainable confirmation of a formal request. Users do not have to obtain approval from the assistant before contacting a regulator or exercising a legal remedy.

8. Content rights and permitted use

We and our licensors retain rights in the website, software, branding and content we supply, subject to any rights in material provided by users or third parties. We grant the assigned learner a non-exclusive, non-transferable right to access the service for personal learning during authorized access.

You retain any rights you hold in material you upload. You grant us only the non-exclusive permission needed to host, copy, process and transmit that material through our service providers to deliver the requested service and support, subject to the Privacy and Cookie Notice. This permission does not authorize advertising use or model training and ends when the relevant material is deleted, subject to necessary backup and legal retention.

To the extent we can grant permission, you may save AI outputs for personal study and share them with a parent, guardian or teacher for that purpose. AI outputs may resemble other outputs and may not qualify for exclusive intellectual property protection. We do not promise exclusive ownership of an output. Use must comply with applicable rights and academic honesty rules.

9. Applicable law and other documents

These terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, subject to mandatory laws protecting a user in another jurisdiction. Nothing removes access to a competent court or tribunal, a class proceeding or a regulator, or the right to make a lawful review or complaint.

The Terms of Sale govern purchase issues. The Privacy and Cookie Notice explains information handling and does not grant a general waiver of privacy rights. A separate school agreement may govern an authorized school account, subject to applicable law and the required privacy notices and authority.

An unenforceable provision is ineffective only to the extent required by law. Other provisions continue where they can operate independently. These terms do not exclude a representation or remedy that applicable law protects.