Terms of Sale

Service provider

The service is provided by Boston House Academy Ltd., carrying on business as Math House Academy (“we”, “us” and “our”). Our business mailing address is 3130 - 8888 Odlin Crescent, Richmond, BC V6X 3Z8, Canada. Our customer support email is administrative@mathhouseacademy.com.

Purchase information

The price, currency, tax, product, renewal interval and any permitted credit expiry shown before payment form part of your purchase. Review them with an authorized adult purchaser. AI tutoring does not guarantee grades, admission or agreement with official examination answers. Statutory consumer rights are preserved.

The adult purchaser must expressly accept these Terms of Sale and the Student Terms of Use before payment. We provide an opportunity to review the order, correct errors, and accept or decline the purchase. We send a copy of the contract, including the contract date, order details and the applicable version of these terms, by email within 15 days after the contract is entered into.

1. Purchaser and guardian authority

The person authorizing checkout must be an adult purchaser with contractual capacity and authority to use the payment method. In British Columbia, the age of majority is 19. A purchaser buying for a minor enters into the purchase contract personally and is responsible for the authorized charges. This does not make the purchaser a guarantor of every act of the student.

For a minor, the parent or legal guardian must separately authorize use of the service and complete any required privacy consent process. An adult who pays for the service is not necessarily a parent or legal guardian. A payment or checkbox alone does not establish guardian authority.

Under-13 guardian and privacy onboarding must be completed before access to AI processing or a purchase is enabled, subject only to a lawful, limited collection needed to arrange that onboarding. The same safeguard applies to the free sample, support assistant, photographs and voice features. Schools must use our separate school onboarding process and establish their authority for the proposed use.

We record the accepted terms and privacy notice versions, purpose, time, identity of the person completing the process, and the authority and consent steps completed. An administrative record does not replace the consent or verification process required by applicable law.

2. Products and charges

The product on sale is the standalone AI Tutor plan, a monthly subscription. Its current price is shown on our home page, on the Plans page after you sign in, and in secure checkout, in Canadian dollars, plus applicable sales tax. Existing subscriptions may have a different contracted price. Question banks and other products labelled “coming soon” are not for sale, and we do not take payment for them.

The checkout summary identifies the legal supplier, adult purchaser, selected product, price, applicable taxes, total recurring charge, billing interval, initial service period, renewal date, included credit allowance, and material use limits. Any required device or system specifications are available before purchase.

Stripe processes payment details. Applicable taxes and the total payable are shown before confirmation. We do not receive full card numbers. No purchase is confirmed merely because you open a checkout page. We confirm the order and service start date after payment is accepted; a payment confirmation alone does not establish that access has been successfully provided.

3. Renewal and cancellation

The plan renews monthly on the billing schedule shown at checkout until cancelled. By expressly accepting the recurring payment authorization at checkout, the adult purchaser authorizes the disclosed monthly charges until renewal is cancelled.

You can cancel renewal at any time, before or after a renewal date, without a cancellation fee or other penalty, from Plans in your account or by contacting us at the support email or mailing address above. You do not need access to the account to give an otherwise valid cancellation notice. We provide a confirmation that can be retained and that states the date of cancellation and the final paid service date.

Cancellation of renewal stops the next renewal and later recurring charges. Access continues until the paid period ends unless a restriction is justified under the Student Terms of Use. Cancelling renewal does not, by itself, create a prorated refund for a monthly period already started. This does not limit any cancellation, refund, chargeback or other remedy provided by applicable law, or the treatment of purchased credit under section 4.

You may ask us to review an incorrect charge, service not provided as described, a significant unresolved defect or a purchase without required authority. Where a legal right to a refund applies, we provide the required refund within the applicable legal time limit; it is not subject to a discretionary approval. Other requests are assessed on their facts, and we explain the decision.

If we permanently discontinue the paid service or end a paid account for reasons unrelated to a material breach by the user, we refund prepaid subscription fees for the unused part of the paid period and unused purchased credit. Mandatory rights apply in all other cases. Deleting tutoring history does not cancel a subscription; an account-closure request will also stop future renewals.

4. AI credit and top-ups

An eligible paid subscription currently includes CA$5.00 of AI credit for its subscription period. One credit represents one Canadian cent of service value. The included allowance is part of the paid monthly service, not a separately purchased top-up.

Each AI request uses credits at the applicable rates displayed in the service before use, rounded up to a whole credit. Before a request is sent, the interface displays the estimated charge and a maximum charge for authorization. We do not charge more than the authorized maximum or make an automatic purchase when the balance is insufficient.

The credit balance and request charges are shown in the tutoring interface. One-time top-ups currently offered are CA$25 or CA$50, plus any applicable tax displayed before purchase. The amount paid for credit is added to the purchased credit balance; tax is not added as credit. There is no automatic top-up.

The included monthly allowance is used before purchased credit. Unused included allowance ends with the paid subscription period only to the extent permitted by applicable prepaid-value law. Purchased top-up credit does not expire at renewal or cancellation, carries forward, and is recorded separately. No inactivity or cancellation fee is deducted from that balance.

A top-up does not extend the subscription. If the subscription ends, the purchaser may keep unused purchased credit for a future subscription or request a refund of that balance without buying another subscription. We issue that refund within 15 days after receiving the request, normally to the original payment method. A refund of included monthly allowance is determined under the subscription refund provisions, not this purchased-credit rule.

A request may reserve credits while processing is pending. The reservation must be settled against the actual authorized charge or released within seven calendar days. We reverse charges for duplicate requests caused by our system, requests rejected before chargeable processing, and requests for which no response is delivered. A delivered answer that is disputed or incorrect can be reported for review under section 5; credit correction and any further refund remain subject to the facts and applicable law.

5. Service limitations and corrections

AI tutoring may contain errors. Neither the provider nor our validation process guarantees an educational result. We provide reporting, correction review and support processes. These limitations do not remove a duty to supply a service as described or remedies that cannot lawfully be excluded.

If a material defect or outage prevents use of the paid service as described, contact us with the affected dates and request details. We review whether to correct the service, restore affected credit, extend access or provide an appropriate refund, subject to mandatory remedies. We do not treat the fact that a supplier charged us for processing as conclusive proof that the user received the purchased service.

6. Getting help and keeping evidence

Keep your contract, checkout confirmation and receipt. For purchase, cancellation, guardian or refund requests, contact the support email or mailing address above. You may also use the blue chat bubble in the lower-right corner of the website to open a case for our team.

The support assistant is automated. You may contact our human team without submitting your request to an AI provider. For a cancellation or refund request submitted through the assistant, we provide a case reference, submission time and a copy of the request as confirmed by you. An AI-generated summary alone does not replace the notice you gave.

We do not require use of a particular form or account feature where applicable law permits another method of giving notice. Any verification requested must be proportionate and does not change a legally effective notice date.

7. Changes to an existing subscription

At the time this contract is made, the only subscription terms we may change without a new agreement are the monthly price, the included monthly allowance and the usage rates. A change must apply prospectively and must not reduce an existing purchased credit balance or retrospectively increase a charge.

We give notice of a unilateral change at least 30 days and no more than 60 days before it takes effect, by a method that allows us to prove receipt. The notice states the revised wording, explains the change and its effective date, and explains the right to cancel without charge or penalty if the change increases an obligation of the consumer or reduces an obligation of the supplier.

We do not unilaterally change cancellation, return, exchange or refund provisions in a way that increases an obligation of the consumer or reduces an obligation of the supplier. Other material contractual changes require express agreement. Routine corrections and security maintenance may be made without changing the promised paid service or the agreed charges.

8. Applicable law and relationship with other terms

These Terms of Sale are governed by the laws of British Columbia and the federal laws of Canada applicable there, subject to mandatory laws that protect a consumer in another jurisdiction. Nothing requires a consumer to give up access to a competent court or tribunal, a class proceeding, or a regulator.

These Terms of Sale govern purchases together with the order details accepted before payment. The Student Terms of Use govern use of the service. If these documents conflict on a purchase issue, these Terms of Sale apply, subject to any more favourable specific commitment in the accepted order and mandatory law. The Privacy and Cookie Notice explains information handling and is not displaced by a conflicting purchase term.

An unenforceable provision is ineffective only to the extent required by law. The remaining provisions continue where they can operate independently. No entire-agreement wording excludes a representation or remedy that applicable law protects.